Embroidery and Garment Printing Specialists

Haydock: 01942 375940

St Helens: 01744 26977

sales@topazembroidery.co.uk

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Terms & Conditions

 

Customer satisfaction

 

If for any reason you are not happy with any item supplied by us, please return it at your cost to us unworn/unused and with original packaging with all the labels still attached within seven working days starting the day after delivery for a full no-quibble refund via the same channel that you used for payment of the order.

 

The only exceptions are items of underwear for hygiene reasons.

 

Please do quote your original order number and let us know why you are returning the article(s) so that we can make the necessary improvements in our quality of service.  We recommend that you obtain proof of posting from the post office when returning the item(s) and preferably using a service that requires us to sign a receipt on delivery, so you know that we have definitely received the item(s) back. For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.

 

 

What about the postage paid for returning the item(s)?

 

If the item was damaged or faulty when you received it, Topaz Embroidery (St Helens) Ltd will refund you the full postage as well.  However, if you have changed your mind and do not want the product or if you ordered the wrong size or colour, then Topaz Embroidery (St Helens) Ltd will only refund to you the purchase price of the item(s) via the same channel that you used for payment of the order.  For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.

 

 

Exchanges and replacements

 

Please order the replacement article(s) required through the site as normal.  The replacement(s) will be despatched to you as quickly as possible.  If the value of the replacement items ordered by you is less than £100.00 then a carriage charge of £6.50 + vat will be payable (only applies to England, Wales and Scotland Lowlands). As soon as we receive your returned item(s) we will immediately process a refund for the returned articles via the same channel that you used for payment of the order. For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.

 

 

Cancellations or Alterations

 

Please contact us by email – This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible after the order has been placed.  We will do everything we can to comply with your request.  However, if the order has already been despatched you will have to return the package or the relevant items from the package as detailed above.  For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.

 

 

Checkout

 

Before concluding your purchase you can review your order and make changes to it if you wish.  When you are satisfied that it is all correct, click the ‘Checkout’ button.  Here you will find all the order details, postage (if applicable) and the total price.  You will then be asked to provide your contact details and to choose your payment method.  You can pay from your PayPal account, by credit/debit card, by cheque or by bank transfer.

 

Soon after the charging transaction has been successfully completed, you will receive an email from us acknowledging your order.

 

 

Temporarily out of stock

 

We hold ample stocks of all the lines, but if we have run out of a popular line, we will email you an estimated despatch date.  You will then have the option of substituting the unavailable items(s) with similar alternatives, waiting for your original choice or cancelling those item(s) for an immediate refund via the same channel that you used for payment of the order.

 

 

Colours and Colour Swatches

 

Colour representation on computer monitors vary and therefore the colour or swatch on the screen may appear to be slightly different to the standard.

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